WARRANTY

At Lady Mauve, we take pride in the quality of our jewellery. If your item arrives damaged or is found to have a manufacturing fault, our team will be happy to assess the piece and, where applicable, arrange a repair, replacement or refund.

WARRANTY PROCESS

• The jewellery must have been purchased within the previous three months.
• Please contact Lady Mauve at info@ladymauve.com with your order details.
• Clear photographs showing the fault or damage must be provided so our team can assess the item.
• Our warranty covers manufacturing faults only. It does not cover accidental damage, breakage, improper care, loss, scratches, or damage resulting from normal wear and tear.
• Once assessed and confirmed as a manufacturing fault, Lady Mauve will arrange an appropriate repair, replacement or refund.
• Approved items may be returned directly to our studio. Where return shipping or redelivery is required, shipping costs may be the responsibility of the customer.

ANNUAL CLEARANCE SALE

Please note that all purchases made during our Annual Clearance Sale are final and non-refundable.

Eligible clearance items may be exchanged within three days following the end of the sale, subject to availability and our exchange conditions.

Thank you for choosing Lady Mauve and for your understanding of our warranty policy.

SHIPPING & DELIVERY

At Lady Mauve, we aim to make receiving your jewellery as seamless as possible. All orders are carefully prepared and packaged before being dispatched.

SHIPPING RATES

United Arab Emirates
Enjoy complimentary local shipping on orders over AED 250.

International Orders
Enjoy complimentary international shipping on orders over AED 750.

For orders below the complimentary shipping threshold, applicable shipping charges will be calculated and displayed at checkout.

DELIVERY

Delivery times may vary depending on your location and courier service. While we always aim for prompt delivery, occasional delays may occur due to circumstances beyond our control.

SHIPMENT CONFIRMATION & TRACKING

Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to become active following dispatch.

SALE TIME

During sale and promotional periods, delivery may take a little longer than usual due to the high volume of orders. But don’t worry, your Lady Mauve pieces are on their way! ✨ We truly appreciate your patience and can’t wait for your order to reach you.

CUSTOMS, DUTIES & TAXES

For international orders, customs duties, import taxes or other local charges may be applied by the destination country.

These charges are not included in the purchase price or shipping fee and, where applicable, are the responsibility of the customer.

Lady Mauve is not responsible for customs duties, taxes, tariffs or additional fees imposed during or after shipment.

Thank you for choosing Lady Mauve. We look forward to delivering something beautiful to you.